Last Updated: 17/07/2024
Online Property Agents Ltd ("we", "our", "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you interact with us in connection with our services.
1. Information We Collect
We may collect and process the following data about you:
- Personal Identification Information: Name, address, email address, phone number, date of birth, and other contact details.
- Financial Information: Bank account details, payment information, credit history.
- Property Information: Details about properties you own, rent, or are interested in.
- Usage Data: Information about how you use our website, services, and interact with us.
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
2. How We Use Your Information
We use the information we collect in the following ways:
- To Provide Our Services: Including property viewings, valuations, and transactions.
- To Manage Our Relationship with You: Notifying you about changes to our services, sending you service-related communications, and responding to your inquiries.
- To Improve Our Services: Analyzing usage data to enhance our offerings and user experience.
- For Marketing Purposes: Sending you information about properties and services that may be of interest to you, in accordance with your preferences.
- To Comply with Legal Obligations: Including anti-money laundering regulations and other legal requirements.
3. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Performance of a Contract: Where processing is necessary for the performance of a contract with you.
- Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests.
- Consent: Where you have given consent for specific purposes.
- Legal Obligation: Where processing is necessary for compliance with a legal obligation.
4. Sharing Your Information
We may share your personal data with the following parties:
- Service Providers: Third-party service providers who perform functions on our behalf, such as IT services, payment processing, and marketing.
- Business Partners: Partner firms involved in property transactions, such as solicitors, surveyors, and financial institutions.
- Regulatory Authorities: When required by law, regulation, or legal proceedings.
- Prospective Buyers or Sellers: With your consent, to facilitate property transactions.
5. Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We also limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.
6. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.
7. Your Rights
You have the following rights regarding your personal data:
- Access: Request access to your personal data.
- Rectification: Request correction of any incomplete or inaccurate data.
- Erasure: Request deletion of your personal data.
- Restriction: Request restriction of processing of your personal data.
- Data Portability: Request transfer of your personal data to you or a third party.
- Objection: Object to the processing of your personal data where we are relying on a legitimate interest.
8. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us at:
Opal
Ty-Isha Farm
Bonvilston
Vale Of Glamorgan
Tel: 020 33936999
9. Changes to This Policy
We may update this privacy policy from time to time. Any changes we make will be posted on this page, and where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.
